Otherwise (giving CrashPlan the benefit of the doubt), even if you communicate to your customers, they may not notice. Lesson #2: For service providers, communicating to your customers before any drastic action is taken needs to be visible and memorable. It's abundantly clear that I didn't stay up on the current ToS, but it's not clear that CrashPlan communicated their changes well, which brings me to the next lesson. Lesson #1: For IT services customers, don't just assume that the services you bought a few years ago have the same terms of service today. We have always had limits on the number of devices that are allowed for each subscription. Steve: Our "unlimited" plans refer to the amount of storage - and this has not changed. Me: Given the possibility that I missed or ignored communication about your service changing from "no limits" to limits, how, exactly, did you communicate that to customers and when? We encourage customers to view our support site for the most up to date policy.įiguring that I probably missed the communication explaining their policy change, I wanted to know how they reached out to customers: Steve: The policy for inactive backup removal, where the device has not connected at least once in the past six months, has been in place since 2013. Me: How did your policies change from those that were in place in August 2012 I'm not sure exactly how the policy changed, or exactly what it was before 2013, but here's some clarification. After that, things seemed to run fine, so the company mostly stayed off my radar.Īpparently, CrashPlan changed their policy in 2013 and - as far as I can tell - did not effectively communicate that to their customers. My last detailed discussion with CrashPlan over their retention policy was back in 2012. Purging files no longer selected for backup.Pruning file versions and blocks, and removing deleted files.Checking for corrupted files and repairing any bad sectors.We run regular maintenance and optimization of the backup archives, which can include:
Connecting to CrashPlan Central ensures the safety and integrity of your backed-up data.
CRASHPLAN CONNECTING TO BACKUP DESTINATION ARCHIVE
The archive maintenance only happens when your computer regularly connects to CrashPlan Central. This article describes the backup retention policy for inactive archives stored on CrashPlan Central: Backup Retention Policy For Inactive Cloud Destination After six months of inactivity (180 days), backups stored on CrashPlan Central will be deleted. Subsequent backups are much quicker, as CrashPlan compresses data before the backup is sent.Per our retention policy, computers that back up to CrashPlan Central must periodically connect to the online destination. My iMac took about four days for 490GB to save. Because CrashPlan stores your backups on their own servers-and because the backup occurs online-your first backup will be painfully slow. Like all backup systems, your first backup takes a while, but all backups after that are significantly quicker. I like to have mine always running, so it backs up as I edit and save new things (it can save open files on OS X, which gives me the ultimate peace of mind).
Backing up to CrashPlan is super simple: once you’ve purchased your plan and downloaded the software, CrashPlan will automatically run backups at your specified backup time.
Once you’ve downloaded the software, you’re ready for your first backup. You can also restore files straight from the app.
CRASHPLAN CONNECTING TO BACKUP DESTINATION TRIAL
CrashPlan offers a free month-long trial if you’d like to try a plan out first before committing.ĬrashPlan’s desktop app shows you the progress of your backup. You can opt for a month-to-month payment plan, or yearlong subscriptions after that (pick between one and four years: four years gives you the best value). Pick the one that best matches your storage needs, and then customize your payment plan. CrashPlan+ offers three basic plans: CrashPlan+ (starts at $1.50 per month for 10GB of online storage and one computer), CrashPlan+ Unlimited (starts at $3 per month for unlimited online storage and one computer), and CrashPlan+ Family Unlimited (starts at $6 a month for unlimited online storage between two to ten computers). The first step is figuring out which plan is the one for you.
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